FAQ

Do you ship orders on the weekends?

We do not ship on Saturdays or Sundays. You will receive a tracking number upon process during the next business day. However, we do provide local deliveries within the NYC tri-state area on weekends.  Inquire at chichairtoday@gmail.com

How long does it take for my order to ship?

For Extensions/Clip-ins: Standard shipping takes between 5-7 business days after processing and depending on the shipping option selected, excluding holidays which can delay order. However, if order is a custom request, please allow 2-3 weeks. A tracking number will be emailed to you upon payment, and your order will be shipped to the designated address.


 For Wigs: Standard shipping for wigs in stock takes 5-7 business days after processing, excluding holidays which can delay an order. For customized wig requests, please allow 2-3 weeks, so that we can meet your specific needs. 

Please note: Extreme weather conditions beyond our control may cause delay in shipping.

How do I place a special order? Do you have a Chic Hair Checklist for custom wig requests?

Contact chichairtoday@gmail.com to inquire about a non-stock

request. CHT will respond with the requested information, and upon

payment your order is placed.  Please allow 2-3 weeks for special

orders.

 

 Chic Hair Checklist (Wigs)   Please be ready to provide information that follows for custom wigs

1. Length

 2. Density

3. Color

4. Lace Front or Full Lace

5. Part in middle/free part

6. French Lace/Swiss Lace/Silk top

7. Bleached knots

8. Baby hair

9. Combs/stretch strap

9. Cap size

10 Lace Color

11. Material

12. Style

How can I earn Chic Hair Reward Points?

Please inquire at chichairtoday@gmail.com

How much hair will I need for weft extensions or clip-ins?

We recommend 2-3 bundles or clip-ins of hair for lengths 14" or 16".  Longer lengths such as 18"-30", we suggest 3-4 bundles, depending on how much fullness is desired.

How much density do I need for my wig?

Our standard wig density come in 120% density, for custom wigs you can choose 130%, 150%  as well.

Why can’t I pay with my credit card if I make a purchase outside of the U.S.A?

Due to large number of fraud cases internationally, and as a means to protect our consumers, we accept payments on PayPal for purchases made outside of the USA.  We may also require additional Identification prior to shipping for purchases over $400.00.

Q: What is virgin hair?

Virgin hair is hair that has not been dyed or chemically processed in any way.

What does Virgin Remy mean?

Virgin Remy is when all of the hair strands are strictly organized with the roots in one direction and the tip to the opposite end.  The cuticles are kept intact and are not stripped.  This makes the wigs or extensions look natural in appearance.  Remy hair is easy to manage and prevents tangles and shedding, and allows for a softer look.

Which type of payments are accepted?

In the USA, we accept VISA, MasterCard through PayPal, and also on PayPal as payments.  However we do not accept personal checks nor do we ship COD (cash on Delivery) 

Domestic Shipping: Orders may require signature confirmation upon delivery.

 Chic Hair Today is not responsible for lost or stolen packages.

Can I dye the hair?

Chic Hair Today is a provider of only top quality %100 human hair, virgin hair, and remy hair…This allows hair to be dyed, washed and conditioned as if it were your own hair.

Can I check the status of an order?

You will receive a tracking number via email upon completion of order online. You can also email us at chichairtoday@gmail.com for further assistance. We will respond to your questions within a 24 hour timeframe.

Can I place an order over the phone?

For our customers' added protection, we do not take credit/debit card information over the phone. You can order securely on our website.  

However, if you have any questions, you can call us at (855) 885-4855 so that we can direct your call.

Does CHT accept returns or exchanges? What are your terms and conditions?

At this time, we do not accept returns/exchanges and all sales are final.


Do you have different size caps for wigs in stock?

 We can provide small, medium or large cap sizes in lace front, of full lace.

     Silk top is available upon request.

Does Chic Hair Today have a payment plan?

Chic Hair today does not offer a payment plan.

Do we deliver to local areas?

Yes! We are based in New York City and will deliver to you if you are within 25 miles of our office location.

Where does Chic Hair Today stand amongst the competition and why are we the best?

 CHT started as a small local based provider in NYC.  Our continuous need to stay current to trends and our customers' requests, has given us the ability to expand and open our doors to a bigger market.  CHT listens to our customers' individualized needs.  Some hair companies mix their hair with short length hair or synthetic fibers to reduce the cost of bundles, therefore offering cheap prices for low quality hair.  However, at CHT, we remain conscious about quality.  Our hair come from one donor, so there is no mix of synthetic fibers.  We will confirm orders and make sure that you have received your products in a timely fashion.