FAQ

Q: What is virgin hair?

Virgin hair is hair that has not been dyed or chemically processed in any way.

What does Virgin Remy mean?

Virgin Remy is when all of the hair strands are strictly organized with the roots in one direction and the tip to the opposite end.  The cuticles are kept intact and are not stripped.  This makes the wigs or extensions look natural in appearance.  Remy hair is easy to manage and prevents tangles and shedding, and allows for a softer look.

Which type of payments are accepted?

In the USA, we accept VISA, MasterCard through PayPal, and also on PayPal as payments.  However we do not accept personal checks nor do we ship COD (cash on Delivery) 

Domestic Shipping: Orders may require signature confirmation upon delivery.

 Chic Hair Today is not responsible for lost or stolen packages.

Can I dye the hair?

Chic Hair Today is a provider of only top quality %100 human hair, virgin hair, and remy hair…This allows hair to be dyed, washed and conditioned as if it were your own hair.

Can I check the status of an order?

You will receive a tracking number via email upon completion of order online. You can also email us at chichairtoday@gmail.com for further assistance. We will respond to your questions within a 24 hour timeframe.

Does CHT accept returns or exchanges? What are your terms and conditions?

At this time, we do not accept returns/exchanges and all sales are final.


Do we deliver to local areas?

Yes! We are based in New York City and will deliver to you if you are within 25 miles of our office location.

Where does Chic Hair Today stand amongst the competition and why are we the best?

 CHT started as a small local based provider in NYC.  Our continuous need to stay current to trends and our customers' requests, has given us the ability to expand and open our doors to a bigger market.  CHT listens to our customers' individualized needs.  Some hair companies mix their hair with short length hair or synthetic fibers to reduce the cost of bundles, therefore offering cheap prices for low quality hair.  However, at CHT, we remain conscious about quality.  Our hair come from one donor, so there is no mix of synthetic fibers.  We will confirm orders and make sure that you have received your products in a timely fashion.